Frequently asked questions
FAQs
What types of kitchen gadgets do you offer?
- We offer a range of efficient kitchen gadgets for preparing, cleaning, and organising.
- We're loving to be a one-stop shop for kitchen convenience, offering tools that simplify cooking, cleaning, and organisation.
How can I place an order?
- Browse our online store, add the desired items to your cart, and proceed to checkout. You can pay securely using various payment methods including credit/debit cards, PayPal, and more.
Can I return or exchange a product?
- Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The product must be unused and in its original packaging.
- For detailed information, please refer to our Refund Policy.
Are your products dishwasher safe?
- Many of our products are dishwasher safe. Please check the product description or packaging for specific care instructions.
How do I use a discount code?
- During checkout, enter your discount code in the designated box and click "Apply." The discount will be deducted from your total order amount.
How can I contact customer service?
- You can contact our customer service team via email at support@emres.kitchen or via WhatsApp at +44 751 8542149.
- Our support hours are Monday to Friday, 9 AM to 5 PM.
How soon will I hear back from you?
- We understand the importance of timely support. That's why our team is committed to responding to your messages within 1-3 hours, ensuring that you receive the help you need in a timely manner. Though we aren't always perfect so please allow us up to 24 hours - especially on weekends or holidays. Aside from that, we always guarantee awesome customer support!
What payment methods do you accept?
- We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Have you got a physical store?
- Currently, we operate exclusively online, which allows us to offer a wide range of products and convenient shopping from the comfort of your home.
For any further information, feedbacks or complaints, please contact us!
Emre's Kitchen® - Gadgetise Your Kitchen