We provide free shipping on all orders

Shipping Policy

What countries do you ship to?

  • ‎‎We currently ship to the United Kingdom, United States, and Germany. Unfortunately, we do not offer international shipping to other countries at this time. If you are located outside of these regions, please check back in the future as we are continually expanding our shipping capabilities.

How long does it take to process an order?

  • Orders are processed within 1-2 business days. Processing times may vary during peak seasons or holidays. Once your order is processed, you will receive a confirmation email with your tracking information. Please note that orders placed on weekends or holidays will be processed the next business day.

Delivery Times

How soon will I receive my order?

  • Delivery times can be found in the product description on all products as well as shipping times sometimes vary depending on the item or your location.
  • Usually in 5-15 business days.

  • Please note that these are estimated delivery times and may be affected by factors beyond our control, such as customs processing, weather conditions, and logistical delays.

Can I track my order?

  • Yes, once your order is shipped, you will receive a tracking number via email. Please refer to our track your order page.

  • Tracking information may take 24-48 hours to update after shipment. On most occasions, tracking information will be provided within 24 hours after shipment.

Shipping Methods and Costs

What shipping methods do you offer?

  • Depending on the item you've ordered or your location, we cooperate with the fastest shipping option available from our partner carriers. This includes standard, expedited, and express shipping options.

How much does shipping cost?

  • We are pleased to offer free shipping on all orders. You can enjoy our efficient kitchen gadgets without any additional shipping charges, regardless of your location within these countries.
  • Simply place your order and we'll take care of the rest, ensuring your items are delivered to you at no extra cost.

Order Issues

What should I do if my order hasn't arrived within the estimated time?

  • Please contact our customer support team at support@emres.kitchen with your order number, and we will investigate the status of your shipment and provide an update as soon as possible.
  • Delays can occur due to unforeseen circumstances such as weather disruptions, customs delays, or logistical issues.

What should I do if my package is lost or arrives damaged?

  • Please take photos of the damaged item and packaging, and contact our customer support team immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.

  • If your package is lost, we will work with the carrier to locate it or send a replacement.

My tracking information shows that my package was delivered, but I haven't received it. What should I do?

  • If your tracking information indicates that your package was delivered but you have not received it, please check around your property for any potential delivery locations (e.g., front porch, back door, reception area). Also, check with your neighbors or building management in case they received it on your behalf. If you still cannot locate your package, contact our customer support team, and we will assist you in investigating the issue.

I received the wrong item. How can this be corrected?

  • We apologise for the error. Please contact our customer support team with your order number and a photo of the incorrect item received. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect item.

My order is missing an item. What should I do?

  • If your order is missing an item, please contact our customer support team immediately with your order number and a description of the missing item. We will verify the issue and send the missing item to you promptly.

My package was marked as “undeliverable” by the carrier. What happens next?

  • If your package is marked as undeliverable, it will typically be returned to us. Once we receive the returned package, we will contact you to confirm your shipping address and arrange to reship the order. If you prefer, we can issue a refund instead.

Changes and Cancellations

Can I change my shipping address after placing an order?

  • If your order has not yet been shipped, we can update the address. Please contact our customer support team as soon as possible with the correct address. Once the order is shipped, we cannot make changes to the shipping address.

Can I cancel my order after it has been placed?

  • If your order hasn't been processed yet, we can cancel it. Please contact our customer support team immediately. If the order has already been processed, we may not be able to cancel it, but we can assist with a return once you receive the item. Please note that custom or personalised orders may not be eligible for cancellation.

For any further information, feedbacks or complaints, please‎‎‎‎‏‎‏‎‏‎‏‎‏‎‎ contact us!

Emre's Kitchen® - Gadgetise Your Kitchen