Enjoy worry-free shopping with our 30-day refund assurance.

Return & Refund Policy

What is your return policy?

  • We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may return it within 30 days of delivery for a full refund or exchange, subject to the following conditions:
  1. Condition: Items must be returned in their original condition, unused, and in the original packaging with all tags attached.
  2. Order Number: You must provide us with your order number.
  3. Eligibility: Only items that are damaged, defective, or incorrect are eligible for return.

  • If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

How do I return an item?

  • To initiate a return, please follow these steps:
  1. Contact our customer support team at support@emres.kitchen to request a return authorisation.
  2. Provide your order number and a brief explanation for the return.
  3. Once your return is authorised, we will provide you with a return shipping label and instructions.
  4. Pack the item securely in its original packaging and include all parts, accessories, and documentation.
  5. Affix the return shipping label to the package and drop it off at your nearest shipping location.

Refunds

When will I receive my refund?

  • Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment issuer, it may take an additional 2-10 business days for the refund to appear in your account.

Will I be charged for return shipping?

  • Return shipping is free on all orders. We will provide you with a prepaid return shipping label.

  • If your local post office charges you for return shipping, please contact us with a copy of your shipping receipt, and we will refund the return shipping cost immediately.

Can I receive a refund for shipping charges?

  • Since we offer free shipping on all orders, there are no shipping charges to refund. However, if the return is due to our error or a damaged item, you will receive a full refund for the purchase price.

Exchanges

Can I exchange an item?

  • Yes, we offer exchanges for items that are defective, damaged, or if you simply want a different size or colour.

  • To exchange an item, please contact our customer support team at support@emres.kitchen with your order number and details of the exchange request. Once your exchange is authorised, follow the return process outlined above.

What if the item I want to exchange is out of stock?

  • If the item you want to exchange is out of stock, you can choose to receive a full refund or select an alternative product of equal value.

Damaged or Incorrect Items

What should I do if I receive a damaged or incorrect item?

  • We apologise for any inconvenience caused by receiving a damaged or incorrect item. Please contact our customer support team within 7 days of delivery with your order number, a description of the issue, and photos of the damaged or incorrect item. We will arrange for a replacement or refund as quickly as possible.

For any further information, feedbacks or complaints, please‎‎ ‎‎‏‎‏‎‏‎‏‎‏‎‎ Contact Us!

Emre's Kitchen® - Gadgetise Your Kitchen